Privacy Policy

Bio2X Privacy Policy – Online Sales Data

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and protect personal information obtained through our online sales platform. We are committed to safeguarding the privacy of our customers and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

When you engage with our online sales platform, we may collect:

Personal details: name, email address, phone number, billing and shipping addresses.
Transaction data: purchase history, payment details (processed securely via third‑party providers).
Technical data: IP address, browser type, device information, cookies, and analytics.
Preferences: product interests, subscription choices, and communication preferences.

3. How We Use Your Information

We use collected data to:

Process and fulfill orders.
Communicate with customers about purchases, promotions, and updates.
Improve website functionality, user experience, and product offerings.
Conduct analytics and reporting for business development.
Comply with legal and regulatory obligations.

4. Disclosure of Information

We may share personal information with:

Service providers (e.g. payment processors, logistics partners, IT support).
Regulatory authorities where required by law.
Business partners in anonymised or aggregated form for market insights.

We do not sell personal information to third parties.

5. Data Security

We implement reasonable safeguards to protect personal information, including:

Secure servers and encrypted payment gateways.
Restricted access to personal data by authorised personnel only.
Regular monitoring and updates to prevent unauthorised access or misuse.

6. Data Retention

Personal information is retained only as long as necessary to:

Fulfill transactions and provide services.
Meet legal, accounting, or reporting requirements.

After this period, data is securely destroyed or anonymised.

7. Access and Correction

Customers have the right to:

Request access to their personal information.
Correct or update inaccurate details.

Requests can be made via our contact details below.

8. Overseas Disclosure

Some service providers may be located outside Australia. Where personal information is transferred overseas, we ensure appropriate safeguards are in place to protect privacy.

9. Complaints and Contact

If you believe your privacy has been breached, you may lodge a complaint with us. We will investigate and respond promptly. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au

10. Updates to Policy

This Privacy Policy may be updated periodically to reflect changes in law, technology, or business practices. The latest version will always be available on our website.